Frequently Asked Questions
Q. What are your Store Hours?
Q. How are Rental Rates figured?
Q. How do you charge for Weekend and Holiday rentals?
Q. When are Deposits needed?
Q. Do you offer Delivery and Pickup?
Q. When do I need to show proof of Insurance, and how do I get this Insurance?
Q. How do I open a Charge Account ?
Q. What are your Store Hours?
A. Our store locations are open Monday through Friday from 7:30am to 5:00pm, and on Saturday from 8:00am to 12:00pm EST.
Q. How are Rental Rates figured?
A. Rental charges are based upon the length of time the equipment is on rent. All equipment with hour meters have rental rates that include 8 hours of running time in a 24 hour period. Any meter time over the 8 hours will be prorated accordingly.
1 Day Rental = 24 hours with equipment and includes 8 hours of running time
1 Week Rental = 7 days with equipment and includes 40 hours of running time
4 Week Rental = 28 days with equipment and includes 160 hours of running time
Q. How does East Ky. Rental charge for Weekend and Holiday rentals?
A. Weekend and holiday rates are as follows:
- We charge ½ day's rent for Sunday's and holidays.
- Equipment rented on a Saturday (or the day before a holiday) before 10:00 am, we charge a 1-½ day's rent if the equipment is returned by 9:00 am on the following business day.
- Equipment rented on a Saturday (or the day before a holiday) after 10:00 am, we charge 1 day's rent if the equipment is returned by 9:00 am on the following business day.
Q. When are Deposits needed?
A. Deposits are required when the equipment is rented, and are refunded when the equipment is returned.
Q. Do you offer Delivery and Pickup?
A. Yes, we offer delivery and pickup of equipment for an additional fee. Rates are based on the equipment rented and the distance of the destination from an East Ky. Rental location.
Q. When do I need to show proof of Insurance, and how do I get this Insurance?
A. On selected large rental items (a bulldozer for example), We require the renter to show proof of insurance coverage before the equipment is rented. You can usually get this insurance from your business, home, or auto Insurance Provider for a nominal fee.
Q. How do I open a Charge Account with East Ky. Rental?
A. First, print out and complete our Credit Application. Then fax to 606-435-1335. Please allow 2-3 days for your application to be processed. East Ky. Rental Equipment's terms are Net 30 days, that is, we send out Statements on the first of every month.
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